Introduction
Welcome to Black Pixel Products, the ultimate destination for professional equipment and accessories designed for filmmakers, photographers, editors, and all visual creators. By using this website, you agree to comply with and be bound by these Terms and Conditions.
User Agreement
- Users must be at least 18 years old to make purchases on this website.
- Prohibited activities include misuse of the site, infringement of intellectual property, etc.
- Users are responsible for safeguarding their account information.
Intellectual Property
- All content, designs, and trademarks on Black Pixel Products are the exclusive property of the company.
- Users are strictly prohibited from copying, reproducing, or using any content without explicit permission.
Payments
- Accepted payment methods include credit cards, PayPal, and other specified methods during checkout.
- Prices displayed are in Rs,excluding taxes and additional fees.
User Responsibilities
- Users agree to use the website in compliance with applicable laws and regulations.
- Accurate and truthful information must be provided during registration and purchases.
Termination
- Black Pixel Products reserves the right to terminate accounts for violation of terms.
- Users can terminate their accounts following the provided procedure.
Privacy Policy
Information Collection
- Collected personal data includes name, address, email, and purchase history for order processing.
- Information might also be collected through cookies and similar technologies.
Cookies
- Black Pixel Products uses cookies to enhance user experience and for analytical purposes.
- Users can manage cookie preferences through their browser settings.
Data Security
- Stringent measures, including encryption and secure servers, are employed to safeguard user data.
- Regular security audits are conducted to ensure data protection.
Third-Party Sharing
- User data might be shared with shipping partners and payment processors for order fulfillment purposes.
- No personal data is sold or shared for marketing without explicit consent.
User Rights
- Users have the right to access, correct, or delete their personal data upon request.
- For any queries or requests regarding data, users can contact ( info@blackpixelproducts.com).
Refund Policy
Eligibility
- Refunds are applicable for damaged or defective products within 30 days of purchase.
- Items must be in their original condition with proof of purchase for eligibility.
Refund Process
- Users need to contact Black Pixel Products support to initiate the refund process.
- Refunds are typically processed within 7 business days after approval.
Exceptions
- Personalized or customized items are non-refundable unless defective.
- Digital goods once downloaded or accessed are non-refundable.
Timeline
- Refunds usually reflect within 10 days after processing.
Shipping Policy
Shipping Methods
- Available shipping methods include standard and expedited delivery options.
- International shipping is available to select countries.
Delivery Timeframe
- Orders are processed within 1 business days; delivery times vary based on location.
Shipping Charges
- Shipping costs are calculated based on order weight and destination.
- Free shipping is offered for orders exceeding .
Tracking Orders
- Users can track their orders using the provided tracking number through the carrier's website.